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Category: Customer Service

By: Gavin Heron | Posted on: 06-06-2023 | Category: Customer Service | Service Veldskoen Customer response

Don't use "very busy" as a reason for shitty service

As a customer you need to feel that your business is important to your supplier.

So when you have to chase your manufacturer/retailer/supplier ...

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By: Gavin Heron | Posted on: 03-18-2021 | Category: Customer Service | NAS WFH IT

Never make your customer chase you (or, don't leave your customer in the dark)

With the whole work from home thing (and the threat of lockdowns) we decided to mirror our NAS ...

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By: Gavin Heron | Posted on: 11-27-2020 | Category: Customer Service | Hi-Tec customer responsiveness Avis

Don't hide

My friend Rob ...

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